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TonyDi
05-22-2007, 02:01 PM
Trying to remove Acrobat 7 from a W2K machine. For some reason, whenever I do most anything on this machine, I get a Windows Installer window telling me that the feature I'm trying to use is on a network resource and it wants the Adobe Acrobat 7 disk 1.

I don't have the disk. Customer has a 'copy' that he got from a friend, but doesn't have the disks. So we just want to get rid of the message and install the Reader.

Trying to Remove using Add/Remove doesn't work, it wants the disk to Remove.

Phelyx
05-22-2007, 02:14 PM
From: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=330817


Command line examples: Remove Acrobat 7.0 silently.

A silent removal runs without any dialog boxes to show the user that the removal is running. Acrobat Professional, Standard and Reader all use the same command line and the same installer file for silent updates:

msiexec /x { [ProductCode] } /qn

[ProductCode] is the product code of the specific application. Use the following product codes for English language products:

-- For Acrobat Professional 7.0 retail edition: {AC76BA86-1033-0000-7760-000000000002}

-- For Acrobat Professional 7.0 volume license edition: {AC76BA86-1033-0000-7760-100000000002}

-- For Acrobat Standard 7.0 retail: {AC76BA86-1033-0000-BA7E-000000000002}

-- For Acrobat Standard 7.0 volume license edition: {AC76BA86-1033-0000-BA7E-100000000002}

-- For Acrobat 3D retail: {AC76BA86-1033-F400-7760--000003D0002}

-- For Acrobat 3D volume license edition: {AC76BA86-1033-F400-7760-1000003D0002}

-- For Reader 7.0: {AC76BA86-7AD7-1033-7B44-A70000000000}

-- For Reader 7.0.5: {AC76BA86-7AD7-1033-7B44-A70500000002}

-- For Acrobat 7.0.1 and Reader 7.0.1 Update: {AC76BA86-0000-7EC8-7489-000000000702}

-- For Acrobat 7.0.2 and Reader 7.0.2 Update: {AC76BA86-0000-7EC8-7489-000000000703}

-- For Acrobat 7.0.3 and Reader 7.0.3 Update: {AC76BA86-0000-7EC8-7489-000000000704}

-- For Acrobat 7.0.5 and Reader 7.0.5 Update: Use the product ID for 7.0 listed above

-- For Adobe Acrobat 7.0.7 and Reader 7.0.7 update: {AC76BA86-1033-F400-7760-100000000002}

-- For Adobe Acrobat 7.0.8 and Reader 7.0.8 update: {AC76BA86-1033-0000-7760-100000000002}

Important: You must include the braces in the command line. An MSI package can be substituted for the Product Code.

TonyDi
05-22-2007, 02:40 PM
Good suggestion - didn't work. When I ran it, it said that the installation source for this product is not available.

Maybe I should just cut every registry entry for Acrobat 7 out.

Phelyx
05-22-2007, 02:42 PM
God I hope it isn't one of those reinstall to uninstall products that often occured in 2000/NT days. I would probably just brute force the installation like your suggesting.

Phelyx
05-22-2007, 02:48 PM
Trying to remove Acrobat 7 from a W2K machine. For some reason, whenever I do most anything on this machine, I get a Windows Installer window telling me that the feature I'm trying to use is on a network resource and it wants the Adobe Acrobat 7 disk 1.

I don't have the disk. Customer has a 'copy' that he got from a friend, but doesn't have the disks. So we just want to get rid of the message and install the Reader.

Trying to Remove using Add/Remove doesn't work, it wants the disk to Remove.

Oh wait just had a brain storm. I had a similar error dealing with Palm Pilot older desktop files. Download the registry editor here http://support.microsoft.com/kb/290301 and run it to get rid of any associated files. Then run the uninstall as normal.

TonyDi
05-22-2007, 03:36 PM
Wow - that did it. The Windows Installer Cleanup utility. Now it no longer pops up that window when I click on My Computer or My Documents. I was also able to install Acrobat reader.

Phelyx - you made my day - thanks!!!!

- Tony

Guest11
05-23-2007, 03:15 PM
Great one Phelyx!!!

jcampi
05-23-2007, 11:12 PM
I was going to suggest reinstalling Acrobat 7 and removing it afterward.

TonyDi
05-24-2007, 08:44 AM
That probably would have worked, but we didn't have the disks.