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View Full Version : Check Your Verizon Plan and Billing!



mommalina
10-16-2007, 10:03 AM
If you are paying for Verizon DSL 3.0 speed, ask them which speed you
are paying for -- they may be charging you the same price for the 768
speed!

I'm fuming! I thought I was getting Verizon 3.0 speed from May 04 until
June 07 and paying the higher price than what they would have charged for
768.

I downgraded to 768 in June 07, found it slow, and tried to go back to 3.0.

Verizon tells me I never had 3.0, only 768!

I asked how come they downgraded me to 768 from 3.0 in June, if I never
had 3.0. Well here's the "explanation":

- only 768 was ever available in my area. 3.0 is still not available here.
(They never told me that on the phone when I specifically requested that I
be downgraded from 3.0 to 768. The 3.0 speed was never mentioned on my
bill.)

- the downgrade was for billing only (although on the phone I was
told they were downgrading me from 3.0 to 768).

- it's up to the customers to find out what speed they are currently
getting and whether or not Verizon is billing for the service they
actually have.

I have spent hours on the phone, getting contradictory information, never
being called back when promised.

It looks like I'm stuck with 768, and a $50 credit (which was never posted
to my account until I checked again).

At this point I don't know if I want to mess with Comcast or enroll in
DSL's $14.99 for 768 "for life." I don't know when FIOS will come to
this area and whether or not I want to trust Verizon to do that right when it
becomes available.

I'm ready to call the FCC and my congressman and senators....or should
I just take a deep breath and cool it?


Lina

Guest117
10-16-2007, 03:15 PM
Oh, I do feel for ya, Lina. That's downright fraud in my book.
$50 credit? For how long you've been paying premium prices? DUH!!!!
I would be fuming also.:mad2:
But to be curious, you never ran an online speed test as I always do?
If my car has 120, 140, or 160mph on the speedometer, I'm gonna see
if it really can do that. I know......I'm weird.:eek:
If I do that for my car, you know I'm gonna do it for my connection speeds.:)
Stay on their @$$ with threats of FCC and whatever to get more of your
money back or at least free service in the amount they stole from you.
Good luck.:) (don't blow any stitches over it though);)

mommalina
10-16-2007, 03:30 PM
Oh, I do feel for ya, Lina. That's downright fraud in my book.
$50 credit? For how long you've been paying premium prices? DUH!!!!
I would be fuming also.:mad2:
But to be curious, you never ran an online speed test as I always do?
If my car has 120, 140, or 160mph on the speedometer, I'm gonna see
if it really can do that. I know......I'm weird.:eek:
If I do that for my car, you know I'm gonna do it for my connection speeds.:)
Stay on their @$$ with threats of FCC and whatever to get more of your
money back or at least free service in the amount they stole from you.
Good luck.:) (don't blow any stitches over it though);)

Nick, I knew I wasn't close to the Central Office; but the speed tests I ran
and which Rich confirmed, were pretty good when I "thought" I had 3.0
speed. Sometimes it seemed really slow. Once I got into an argument
with Verizon "tech support" who blamed it all on my computer. I shot
back that I faithfully ran my antivurus and spyware programs, defragged,
got rid of temporary files, etc, etc. Not once did he suggest that my
distance from the CO was the reason or the fact that I had 768 instead of
3.0.

I know I had a higher speed at one time. When my son flew in recently
when I got out of the hospital, he was amazed at how much slower my
computer was on the 768 than what it was when he was here previously.
So I'm not imagining things. But Verizon says I never had 3.0 speed!

When I calm down and get around to it, I'll toy with the idea of contacting
the FCC and my politicians......or maybe I'll bug Verizon again and demand
the $14.95 for "life" for 768. I think it's a 2-year commitment.

No wonder this country is going to hell in a handbasket. When a company
like Verizon can be so dishonest and unethical and skirt around the truth,
and when they can lie, lie, lie to cover their behinds, what's in store for
us in the future? It's not incompetency; it's just plain fraud!



Lina

Dan18960
10-16-2007, 03:48 PM
Lina,

Living in PA - you want to call the PUC not the FCC. The PUC will bill Verizon for you JUST MAKING A COMPLAINT! That is something Verizon hates! No justification and they are charged right or wrong. And the fee isn't any $50.00 - back in the 80's when I worked for the electric company, a call to the PSC (same agency/different state) cost $350.00 THEN we had to report our findings - there was NO reimbursement for the $350 by the way. The PSC kept that money.

What "PROBABLY" happened is you were on 3.0 service when you originally signed up (since Verizon has no way of testing the distance accurately to your specific residence) and the extra bandwidth power needed gave you a connection rate above the 768 your at now. Since you reverted to the 768 for lower costs, Verizon probably did a line link test and found that you were beyond the barrier that would have reflected 3.0 connectivity. Verizon can't run a line test to a "virgin" line since there was no modem feedback to get the response time to a tracert to your ip address the modem was configured to at the time. Since they now can document the distance and response time to your specific residence, they won't offer anything above the 768 since you would not be getting the true speed you "contracted" for.

I had a client that was told they could have DSL several months ago by the customer service rep - but when everything was connected and no DSL connection was available a tech was sent out to the residence. He found that even though her neighborhood was "qualified" for DSL, she was feed through a loop that exceeded 15000 feet and that a DSL connection was not going to authenticate because of the time for response.

She wasn't happy either.

mommalina
10-16-2007, 03:57 PM
Thanks, Dan.

Any suggestions besides contacting the PUC?

Should I stay with DSL 768, hoping that FIOS will be here before my demise?

The other alternative is getting Comcast. I'm not too keen on that hassle, and
they have their problems and shortcomings as well. Remember, I'm not
that computer or broadband savvy.


Lina

guest102
10-16-2007, 08:14 PM
I think I know what happened.
A year ago when I got my annual "threat to renew contract or else" I questioned why it went up to $31.95 from 29.95 and why I was listed as 1.5 speed when top is 3.0. Turns out the top used to be 1.5 and unless you ask and the speeds go up, you don't get raised. I run speed tests with FF which is usually 1000 kbps more than IE so I ran over 3.0 anyway and never thought about it. Anyway they raised me to 3.0 and now I run 4400 with FF.
I would bet you had the old 1.5 max which was listed as 768 to 1.5, never increased to 3.0 and most of the people you talked to are clueless. If it was faster before, then the line was not downgraded all of a sudden.
So I could live with the $2 as long as my speed had a potential double up!

mommalina
10-17-2007, 06:32 AM
I think I know what happened.
A year ago when I got my annual "threat to renew contract or else" I questioned why it went up to $31.95 from 29.95 and why I was listed as 1.5 speed when top is 3.0. Turns out the top used to be 1.5 and unless you ask and the speeds go up, you don't get raised.

I think that's unethical (unless you ask, you don't get raised).



I run speed tests with FF which is usually 1000 kbps more than IE so I ran over 3.0 anyway and never thought about it. Anyway they raised me to 3.0 and now I run 4400 with FF.

Lucky you. They can't or won't raise me back to 3.0.


I would bet you had the old 1.5 max which was listed as 768 to 1.5, never increased to 3.0 and most of the people you talked to are clueless. If it was faster before, then the line was not downgraded all of a sudden.

I would bet some lied, some were clueless. At any rate, IMHO, all unethical
(but not unusual?) for a big company like Verizon.


So I could live with the $2 as long as my speed had a potential double up!

I'm happy for you!

I have composed my letter to the PUC and will sit on it for a day or two and
see if there are further comments here.


Lina

mommalina
10-24-2007, 03:08 PM
I repeat: Check your Verizon plan and billing! ... even if you
have no amount due because of a credit they gave you.

I viewed my Verizon DSL 768 bill on line yesterday. Amount due: $00.00.
They charged $24.71 instead of $22.7l (reflects 12-month commitment
discount) against the $50 credit they gave me.

It took some 30 or 45 minutes to learn that although I could view my bill on
line, they could not do so in India -- call back tomorrow.

Called back today, another 30 or 45 minutes to explain the whole thing again --
although they said yesterday that they made a note of the problem. No
satisfaction until I told the robot in India that if he could not adjust the
charge right away, I wanted to speak to his supervisor.

All for a lousy $2. It's the principle of the thing. Most people would not
know they are being scammed or would not bother complaining for $2.
$2 here and $2 there into Verizon coffers is good business for them, even
if fraudulent!

No answer from the PUC yet. I may just add this to my list of complaints
when I hear from them.

My blood pressure is always normal, probably thanks to KH for allowing
me to vent! .. ;)

Lina

Guest117
10-24-2007, 03:12 PM
I could view my bill online, they could not do so in India...
Maybe an elephant or two in the way.:)