Virus issue - Unsure how to remove. -- SOLVED

[Speakersrock]

Hi there,
My friend approached me the other day saying that she had a virus, I asked here what it was..and this is what i have made from it....

I had it a while back - But can't rmeber what it is called..or how to get rid of it....

A popup apears regually in the centre of screen....then installs on the system tray..and pops up in corner saying you need to buy such and such antivirus software to get rid of it
..but really it downloads more viruses.

If that makes sense to anyone, please could you tell me how to get rid of it!?
She has already got McAffee Antivirus on there - not sure about firewlal e.tc....but i have recomened she installs AVG Antivirus....not heard any more since..

Please can you help
Cheers.

[Seth]

SR,

If you hear back from your friend, can you ask to her join KH and post her issue in this forum? It would be easier to relay instructions directly to her.

If for some reason she can't or won't join, then about the only suggestion I can provide is for her to run some good scanners.

I would get to her to download SuperAntiSpyware and run a complete scan. Make sure she updates it first (very important). She can then follow up with an online Ewido scan and/or online BitDefender scan.

Let me know if you need more information.

BTW- It's obvious Mcafee isn't protecting the system, as I guarantee that malware is not alone. Once the system is clean, we can talk about better internet security.

Good luck.

[Speakersrock]

Ok thanks Seth.
I'll tell her that info, along with to join KH.

I'll keep her going on those good virus scanners then.

Yes, I at the end i was going to tell her to keep one of her prefered good antivirus...and recoomend her a good firewall/anti firewall.


Cheers for now!

[mylanta]

Speakersrock, I think that is the one I have been fighting all month and Sas will remove it, but if you catch it quick enough, she can uninstall it from Control Panel Add/Remove Programs as Antivirus Pro (it is the predecessor of Win Antivirus and Super Antivirus were other names for it and they do exactly what you say. The odds are the MacAfee has been neutered which is the first thing it does. There is no time to lose on this one as once it gets fully entrenched she will have to reformat as nothing will remove it then.

[Speakersrock]

Speakersrock, I think that is the one I have been fighting all month and Sas will remove it, but if you catch it quick enough, she can uninstall it from Control Panel Add/Remove Programs as Antivirus Pro (it is the predecessor of Win Antivirus and Super Antivirus were other names for it and they do exactly what you say. The odds are the MacAfee has been neutered which is the first thing it does. There is no time to lose on this one as once it gets fully entrenched she will have to reformat as nothing will remove it then.


Hi there,
This is very valuable information rich, I tried to pass it onto her today, but i have not seen her, won't till monday now...which is quite worrying...but not much i can do.

Many thanks, and watch this space!

[Speakersrock]

Hi again, sorry, i m trying to find out what it is/ a download lnk for Sas. I am not having too much luck,

Can you link me to what i need?
Cheers.

[Seth]

www.superantispyware.com

Get the free version, install and update, then run a complete scan.

[Speakersrock]

You are telling me you havent got her MSN Matt.....:D:D
Or phone number email
It sounds like she needs help urgently

lol..unfortuantly not...she was originally an LSA from school!...were more just 'friends' now, I am frinds with her daughter at the school, blah blah blah...!

Oh actually..I got email..but it school email lol...

[Speakersrock]

www.superantispyware.com

Get the free version, install and update, then run a complete scan.


Ok, thanks Seth, But i may have read this wrrong, but is'nt that software just what Rich said was the actuall virus!??!?


...Super Antivirus were other names...

[Seth]

Ok, thanks Seth, But i may have read this wrrong, but is'nt that software just what Rich said was the actuall virus!??!?

No. Rich meant WinAntivirus. There is no such thing as SuperAntivirus.

Go ahead with my instructions.

[mylanta]

No. Rich meant WinAntivirus. There is no such thing as SuperAntivirus.

Go ahead with my instructions.


Used to be Win Antivirus and sometimes Superantivirus but now Antivirus pro.
www.superantispyware.com is correct address for "Superantispyware"

[Speakersrock]

Ohh LOL..my bad!

I'll add that to the list of things then!...thanks a tonne guys! :D:D

[mylanta]

No Problem!!!

[Seth]

Tech Problem ***SOLVED***

The technical problem relating to this thread has been resolved!

Please refrain from any additional posting in this thread unless there is an UPDATE to the original problem or new and relevant information related to the topic.

Additional postings may be removed without notice.

Thank you!
KH Mod Squad

[Speakersrock]

Oh sorry!
I never finished up on this thread did I!!?

I wrote all this out. and she tried a System restore before doing all that, and it seams to have worked. - But I know for next time if system restore does not work!

Cheers all

[Seth]

It would still be a good idea for her to run the scans, as for every visible form of malware, there is usually two or three that are invisible to the average user.

[Speakersrock]

Ok, I'll let her know as soon as poss.
Thanks.

[Seth]

You're welcome.

If you have any other questions regarding this issue, just post back in this thread and I'll re-open it.