Problem accessing Secure site

[Sam Ceccola]

There is a Secure Site I am trying to access. The url starts out with: http://... I do have a UserID and Password for this site.

What is happening after entering the Userid and password, the current screen disappears and I return back to the desktop screen. I was told by the Secure Site (Morgan Stanley) tech support that my problem resides within Zone Alarm. I am using ZA Pro Version 6.1.744.001

I tried the following, after each point listed below, trying to access the site:
-Under Firewall: Internet ZOne Security and Trusted Zone Security was set on Medium, I changed it to Low.
- Program Control - turned OFF (was set to Medium)
-Smart Defense Advisor - turned OFF (was set to Automatic)
-Automatic Lock - turned OFF (was set to On)
-Under Privacy - added to Site List
- Under ID Lock - added it to Trusted SItes

I even tried turning ZA off and still have the results. Any suggestions?

Thanks,
Sam

[dbarrow]

What browser?
Is it an IE only site that relies on Active-X to enter the secure https: ?
IE security settings?

This would be a browser problem.
Could even be a problem with their logon.

[Sam Ceccola]

What browser?
Is it an IE only site that relies on Active-X to enter the secure https: ?
IE security settings?

I am using IE. I did go to Tools/Internet Options and then Security tab. Under Trusted Sites I added the "https://....". I changed the Security Level from Medium to Low.

Under the Privacy tab, within Settings I added the site:"http://...." and made sure "Pop-Up blocker" is not checked.

Is there anything else in IE I need to verify?

Sam

[Terry Hanushek]

Sam

Just curious, have you ever been able to access this site? from this machine? from any machine?

Terry

[Sam Ceccola]

Just curious, have you ever been able to access this site? from this machine? from any machine?

Yes I have. This is why I am questioning the tech support representative. When I was able to access this site, I did have ZA Pro, Nod32, and Ad-Aware on the system. I have updated these products since that time but the problem is I don't remember at what point this problem started.

[Sam Ceccola]

Sam

Just curious, have you ever been able to access this site? from this machine? from any machine?

Terry
Yes I have. I have had ZA Pro, NOD32, and Ad-Aware for a long time. I know I was able to access this site while these products were installed on my PC. I have updated these products but the problem is I don't remember at what point the problem started.

Sam

[dbarrow]

Do you have AdAware Plus with Adwatch? That will block popups.
Some of these sites use an Active-X popup to spawn the logon window. Had the same problem with a work site I use that requires all popup blocking off in order to get the logon box.

Disable ZA, Nod32, AdAware and anything else you have blocking and work through a bare IE and the security settings. Go through the ADVANCED security settings check boxes one by one and try the lowest levels.

I forget exactly what checkbox I had to use to finaly enable the logon to the site I was trying to access.

[Sam Ceccola]

Do you have AdAware Plus with Adwatch?

Yes I do. I think I ruled out ZoneALarm and all of my other security programs.

I brought the system up in "Safe Mode with Networking". I have the same problem.
I believe doing this way would only install the necessary files to start the system and allow networking. It looks like it might be an internet or windows problem.

[dbarrow]

You did disable AdWatch? I know for sure that will block an Active-X popup window.

Can you load the site in Firefox?
If the logon is Active-X scripting IE only, it won't work in FF which will narrow it down some.

Does the logon set a cookie? Is there any cookie blocking enabled?

If you want to post the full URL, we can check and see if any of us have the problem.

[Sam Ceccola]

To disable Ad-Watch, I right clicked on the icon and then clicked on Unload-Ad-Watch. Under Internet Options/Advance Privacy Setting, I have checked "Accept First and Third Party Cookies" and "Always allow session cookies".
I do not have FireFox installed.

The URL is: http://www.morganstanley.com/online
I can get to this screen and then it ask for a UserID and Password. As soon as I enter both and hit Enter, that's when I have the problem.

[mylanta]

Sam, do you have the most recent java running...all the financial sites rely heavily on it.

[Sam Ceccola]

Sam, do you have the most recent java running...all the financial sites rely heavily on it.

Rich:

How can I tell? What version am I looking for and where do I get the latest version?

Sam

[Terry Hanushek]

Sam

How can I tell? What version am I looking for and where do I get the latest version?

The latest version of the Java J2SE Runtime Environment is version 5.0, Update 6. It is a free download from:

http://www.java.com/en/download/index.jsp

Terry

[Sam Ceccola]

Hey folks --- Thank You, Thank You, Thank You

You hit it on the nose. I downloaded JSE Drvelopment Kit 5.0 Update 6 and now it is working.

Another problem solved by a great group of people.

Thanks,
Sam

[mylanta]

Hey ya gotta love a happy ending!!!!