NOD32 Purchasing Process

[PeteF]

I finally convinced someone to go with NOD32 and attempted to
get it at the site below but we never got an opportunity to
download it. I started from the URL listed below and purchased
it using the person's credit card. We got through the entire
process of paying, but there was no option to download and
no explaination of what will happen next. We did get an email
with an order status link but that was no real help either.
http://www.eset.com/purchase/index.php

Now what?
Will they be shipping us a boxed version?
If so, how long can we expect to receive it?

BTW: I had to install the 30 day trial version of NOD32
until we figure this thing out.

---pete---

[Terry Hanushek]

Pete

Get in touch with Fred Kagel ( Freehold Fred here on Kicken). I believe that he is an authorized NOD32 dealer. He should be able to explain the process and help you out.

Terry

[dbarrow]

You should get an email...

Download the latest commercial version for your computer's operating system
from http://www.eset.com/download/download.htm (unless you purchased a boxed
version of NOD32 on CD) using your private User Name and Password, provided
below.
Product Platform: all MS Windows systems
User Name: **-1234567
Password: bunch of letters and numbers

NB: COPY them (highlight text and Ctrl + C) from this email and PASTE them
(Ctrl + V) into the 2 boxes when requested.


* that goes in SETUP under the UPDATE tab.
This is your user and pw to get the signature files.

[PeteF]

You should get an email...

Download the latest commercial version for your computer's operating system
from http://www.eset.com/download/download.htm (unless you purchased a boxed
version of NOD32 on CD) using your private User Name and Password, provided
below.


No, we did not receive that kind of email.
We received an email but it only had a link for the status of the order.

I don't have access to the email now because we didn't use my Email
address or credit card. It's all in the other person's name and that
person doesn't know much about computers. We were left with the
impression that the product is going to be shipped via postal mail.

I'm confused as hell from the info that Eset provided during the
purchasing process.

---pete---

[dbarrow]

Guess it depends if you ordered the cd or not...
If he ordered the online version, have him check his email or email or call customer support.

[PeteF]

Guess it depends if you ordered the cd or not...
If he ordered the online version, have him check his email or email or call customer support.

It doesn't mention anything about CD or Online.
Item: WS-N-1
Desc: NOD32 for Windows 1 yr Standard Edition, No Remote Administrator
Price: $39.00

They emailed me the order confirmation Order# and a link to check
my order status. I follow that link and enter an Email address & PW
but there is nothing there to confirm. Something seems to have gone
wrong.

It seems to me that since April 30 2006 they did something different
with this ordering system as evident by a note on one of the pages
as you go through the ordering process.

Their Contact Us page has some numbers to call but no mention
of hours open for business. Anyone know their hours?

---pete---

[mylanta]

Pete sometimes it takes a day until you get the user name and password, and you need those to download the full version. Most people download the trial version which is there, only you have to uninstall it and download and install the paid version afterwards which is a pain but you can use the trial and it is gull version for 30 days until this straightens out.

[dale@fcg]

I've had issues with eset before, but patience and a few days later, sure enough- got my email with necessary links and info.
I've since made Fred Kagel my NOD man. Or would that me a YES man (ya get it- nodding means yes?) sorry for weak attempt at humor.

[dale@fcg]

Newegg is another weird deal. when you order s/w download, you gotta wait a few days for order to process then jump thru several vague hoops starting with your order status on your main account page after you login at their web site.

[dale@fcg]

Update:
I just ran a Bitdefender scan on a system that I was using to test AVG and it came up with VirusFound! It found Trojan.SWFdl.A in the Temp Inet Content.IE5 Folder, which it deleted, since it couldn't disinfect. I suspect that if I'd set IE to empty cache on exit this would have deleted the Trojan. But my beef is that it got thru AVG.

[mylanta]

Update:
I just ran a Bitdefender scan on a system that I was using to test AVG and it came up with VirusFound! It found Trojan.SWFdl.A in the Temp Inet Content.IE5 Folder, which it deleted, since it couldn't disinfect. I suspect that if I'd set IE to empty cache on exit this would have deleted the Trojan. But my beef is that it got thru AVG.


Dale for how many years have I been telling everyone that, and someone finally hears me? Bit Defender is the first world class antivirus to be in a free form in a good many years. With the others free is what you pay and a value of the product at the same time. I can't imagine it will be free for too long either, they are probably doing that to promote their name as they are one of the "newer kids on the block" in this war.

[PeteF]

Update:
I just ran a Bitdefender scan on a system that I was using to test AVG and it came up with VirusFound! It found Trojan.SWFdl.A in the Temp Inet Content.IE5 Folder, which it deleted, since it couldn't disinfect. I suspect that if I'd set IE to empty cache on exit this would have deleted the Trojan. But my beef is that it got thru AVG.

Ok excellent! Now that you identified the trojan by name (Trojan.SWFdl.A)
we can look deeper into this and try to determine what's going on.

I just looked up... SWFdl on about 5 different Anit-virus databases
including NOD32's and NORTON's and it was not found. Therefore, I
immediately suspect it is very new or perhaps considered as spyware
and not a virus.

Next I googled... SWFdl
Found this below....
http://www.sophos.com/virusinfo/analyses/trojswfdla.html
Troj/SwfDL-A is a Macromedia Flash based Trojan.
Troj/SwfDL-A atttempts to download a file and this file is detected as Troj/Bnkmr-Fam.

After reading the above link, it leads me to this one below...
http://www.sophos.com/virusinfo/analyses/trojbnkmrfam.html
Troj/Bnkmr-Fam is a family of Trojans which attempt to steal information related to banking websites.

Ok everyone,
In summary it seems to me that most other anti-virus programs
don't classify SWFdl as a virus, so it's more correctly identified as
spyware.

At first glance SWFdl appears to be dangerous if you are doing online
banking. HOWEVER, that fear is in theory only. This SWFdl trojan is not
going to make your computer slow to a crawl and the chances of having
your bank account broken into are so remote that it's hardly worth worrying
about. Even if they did get into your account I'm 99% sure you are covered
by banking insurance policies.

So now the question is to Dale, What anti-spyware programs
are you running and when was your most recent scan?

Next issue, would be to see a month from now if all the other anit-virus
programs add SWFdl to their definitions file or virus database.

As I've been saying in other threads on this topic, this threat of
having our bank accounts or passwords stolen or identity stolen
seems largely exagerated because none of us knows of anyone
who had it happen to them even though we come in contact with
so many people with spyware & virus infested computers. That's
why I say, it's no big deal if something gets through ocasionally.
If it's that big a threat, AVG or Spybot or Adaware will detect it.

Remember, no anti-spyware or anti-virus detects 100% of the threats
so you will often be able to run one anti malware program against
another and detect something the other did not. You should be
concerned if it happens but it's not wise to make any hasty decisions
until AFTER you do further research on the malware in question.

My recommendation to AVG users is to run both Spybot and Adware
scan weekly and then do an ocasional online virus scan for insurance.
Save your money. If this strategy works for you, after 5 years, you
will be about $300 to $400 wealthier. :)

On the other hand, if you frequent porn sites, gambling sites,
and the like, and you are not very skilled at avoiding malware in
the first place, then buy the best anti-malware product you can
but you will still not be 100% protected. It's a game of odds.

---pete---

[dbarrow]

Temp Inet Content.IE5 Folder

The only intrusion attempts I have ever (recently) found seem to be in web cache files, ie: some web page you visited contained a hidden payload.

The EASIEST way not to have these things in your system, and picked up by your AV scans, is to EMPTY the cache on closing.
Applies to IE and FF.

Cache files are only important for dial-up connections to save on the material that needs to be loaded to view the web page. With broadband, there is absolutely no need to keep any internet cache information( ie: files) anywhere in your machine.

[mylanta]

" Remember, no anti-spyware or anti-virus detects 100% of the threats"
This I have to disagree with as in 3+ years with Nod 32, I have never found another virus on my system, and neither has anyone else I know who is using it. I have never known an Avg or Norton user who did not have a virus or Trojan on their system when they thought they had none.

[PeteF]

" Remember, no anti-spyware or anti-virus detects 100% of the threats"
This I have to disagree with as in 3+ years with Nod 32, I have never found another virus on my system, and neither has anyone else I know who is using it. I have never known an Avg or Norton user who did not have a virus or Trojan on their system when they thought they had none.

Rich, I respect your opinion that NOD32 is a great anti-virus program.
However, when I recently installed NOD32 on two different PCs here
in my office it didn't detect anything that AVG missed. My statement
above is based largely on the test results at av-compartives.com which
states that AVG, NOD32 and NAV, all fall within the 90% to 96% range
for on demand detection of Trojans. But there is still this fuzzy line
between what is considered a virus and what is spyware which adds
more complications to this whole topic.

In the future, I'll continue to use AVG on my systems and I'll be attempting
to promote NOD32 on my customers PCs who are willing to pay for an
AV solutiion. I'll report my finding here for the benefit of all.

Ok, back to the topic of my original post here... :)

On Monday, I hope to contact ESET to discuss what went wrong
with my customer's online order for NOD32. It's going to be very difficult
for me to promote NOD32 to my customers if I can't order it online and
immediately download and install it while at their location.
How do you handle that situation?

Is it possible to have a NOD32 installer on CD and purchase several
licenses for reslale? Then intall from my CD and enter some kind of
code to turn on the product's full features?

---pete---

[mylanta]

Pete,
I would not run the Nod32 default scan...put on heavy heurisrics and scan all files...it will find something if Avg is there. The default Nod scan is not inclusive, it's fast. Oh and you, are not who I think it will find a trojan on either, as I was not including experienced users.

[jcampi]

How do you get in touch with Fred Kagel about Nod32? Can Fred sell you the software for less $ than the Nod32 site? I've seen Nod32 at their site and on ebay for $39.

[mylanta]

John,
I sent you a PM with Fred Kagel's address...there are no deals on intial purchase but I believe he does the renewal for $25 vs $29.99 online.

[Dan18960]

I just did my FIRST commercial install of AVG at a client's site. Man, it went in like a champ!

Updated in a FLASH - Set heuristics to high, set email scanning for all documents, and was done!

5 machines in less than an hour.

I am REALLY loving the paid version. It uses no overhead bloat to slow down the machines. And the subscription is 2 years for less than NAV or NOD - I don't use McAfee but it is probably cheaper than that too.

[mylanta]

I just did my FIRST commercial install of AVG at a client's site. Man, it went in like a champ!

Updated in a FLASH - Set heuristics to high, set email scanning for all documents, and was done!

5 machines in less than an hour.

I am REALLY loving the paid version. It uses no overhead bloat to slow down the machines. And the subscription is 2 years for less than NAV or NOD - I don't use McAfee but it is probably cheaper than that too.


Pssssssst......it doesn't test well against the major problem of today.....
(Trojans).....