Acronis True Image Home - Observation

[Sam Ceccola]

Key to this observation is the Mouse and Keyboard I am using.
Logitech MX700 Duo System. The mouse and the keyboard is wireless, the base for the mouse is PS/2 and the connection for the keyboard is USB
I am using Acronis True Image Home Ver. 9.0 Build 3666

Rich_M led me onto this the other day and he was 100% correct.
Here's the situation:
I created Rescue Media, just in case!!! I tested it and it did NOT work correctly. When the Acronis Recovery screen came up, I had no mouse or keyboard control. I have been in dialog with Acronis Support for the past few days.

My old system, just about a clone of this one, has a standard PS/2 mouse and keyboard. I tried the Rescue disk over on that PC. It worked.

I then put a standard PS/2 keyboard and mouse on this PC and again, the Rescue disk worked with full keyboard and Mouse control.

I do like this keyboard and mouse. For my use, It has many nice features. Unless, Acronis comes up with a fix, I'll keep this keyboard and mouse on the system until such time a Recovery is needed. Then I'll switch during the recovery.

Sam

[kelly]

I wonder if you only needed to switch out the keyboard. Therotecially the compute may not know that the mouse is wireless since it connects directly to the PS-2 port, but the keyboard being on USB may give it gas.
-td

[Sam Ceccola]

I wonder if you only needed to switch out the keyboard. Therotecially the compute may not know that the mouse is wireless since it connects directly to the PS-2 port, but the keyboard being on USB may give it gas.
-td
Kelly:

That's all I did was to switch out the keyboard.

Sam

[mylanta]

I suspect newer versions of Acronis have gotten better at dealing with usb keyboard and mouse issues, but I remember on 8.0 True Image not being able to use any kind of wireless mouse on rescue disk environment. I got so tired of switching my usb Ms Media Pro keyboard to Ps2 I left converter in Ps2 port, but even that won't allow me to push F8 for agreement for some reason so I always wind up with PS2 mouse and keyboard wired for such things. I never use wirelss keyboard anyway as I cannot make sense out of why I would. Mouse on the otherhand does but I always use PS2 wireless mouse. The less I can use usb, the better.
I would bet the workaround though is to restore from Windows where we boot back down into the rescue environment without cd and there anything works. I want to find time to try restore within Windows, and just haven't made that time yet.

[dbarrow]

Like everyone else, Acronis struggles to keep up with drivers and hardware THAT WORKS WITH LINUX as the Rescue disk is running a Linux kernel. That's why the Rescue disk sometimes won't work.

The only way to find out if it won't work is to do a restore.

There is an Acronis utility you can run and it gives them a listing of your hardware and drivers.
This is where Acronis support is exceptional.
Should you have a problem with the Rescue disk, send them that file from the utility and they will send you back a fixed .ISO file to create a new rescue disk that will work.

[Sam Ceccola]

There is an Acronis utility you can run and it gives them a listing of your hardware and drivers.
This is where Acronis support is exceptional.
Should you have a problem with the Rescue disk, send them that file from the utility and they will send you back a fixed .ISO file to create a new rescue disk that will work.Excellent information to file.