Storm cut service for 4 days

[Sam Ceccola]

For those of you who don't live in the Northerly suburbs of Philadelphia, last Tuesday (July 18th), we had a major wind storm come through the area. This storm not only put the power out but it put Comcast out. The power was restored in about 8 hours but Comcast remained out until earlier this evening (4 days).

If this happened to you, Comcast DOES NOT automatically credit your bill. YOU MUST CALL THE BILLING DEPARTMENT AND REQUEST THE CREDIT.

I have to admit, it's nice to be back.
Sam

[mommalina]

If this happened to you, Comcast DOES NOT automatically credit your bill. YOU MUST CALL THE BILLING DEPARTMENT AND REQUEST THE CREDIT.

I understand same goes if you want credit for TV cable interruption. Our electricity and TV cable were out for 20 hours, and Comcast gave my neighbor a one-day credit. I have Basic, so I'd get fifty cents....not worth staying on the line with Comcast Billing.

I have DSL, don't know if they are giving a one-day credit. Just isn't worth the phone call and runaround for a dollar. Would probably not get it and have to hound them for it later.

Glad to have you back, Sam. :D

Lina

[Sam Ceccola]

not worth staying on the line with Comcast Billing. I think that is what there expecting people to do. In my opinion, the more people that complain and the louder they complain, maybe they'll get there act together and the townships will allow competition.

If and when FIOS comes into into my area, I might switch.

Sam

[mommalina]

Sam Ceccola wrote: I think that is what there expecting people to do. In my opinion, the more people that complain and the louder they complain, maybe they'll get there act together and the townships will allow competition.

I hear ya, Sam.

In all fairness, I couldn't watch TV because there was no electricity; the cable system was not down. I thought it unethical as well as a waste of time to ask Comcast for a 50-cent credit on my TV Basic Plan bill. It wasn't their fault.

God or PECO (electric company) were the culprits for my 20-hour TV deprivation. I'm not taking on God ....:). And forget PECO--they were not handing out dry ice even to those customers whose electricity was off for several days! Maybe Michael Brown (formerly of FEMA) works for them now? .... :rolleyes:

Verizon DSL is another story. In the past, I've called DSL repeatedly to get credits they promised and to complain about why it takes two and three months (if ever) and repeated calls to effectuate them. I've asked and spoken to supervisors, then asked for their supervisors, going as high in the chain of command as a telephone call will take me.

Verizon DSL lists online invoices for only three months. When I have a problem, I print them out in case I need to refer to older invoices. The invoices are difficult to understand and don't explain the charges clearly. Some billing clerks admit they can't quite explain a charge; others try to overwhelm me with a spin which outdoes any I have ever heard from a politician!

:faint:
Wow! Maybe Verizon DSL has begun to listen. I just checked my latest bill. Credit for their June error shows up in my July bill! It's more than I expected, more than what I was told. I can't decipher how they arrived at it, will check my next bill to see if they finally got my monthly charge correct. Maybe, just maybe, it pays to complain and be persistent! :hail:

Lina