Epson C86 printer

[casey]

This seems to be my time for things going wrong. I have been trying for as couple of weeks to get my Epson C86 printer to work and it just seems to get worse. I thought I was just running out of ink when the colors started looking bad. I then bought a generic set of ink cartridges but that didn't help any so I went and bought Epson ink cartridges and still had the problem, No colors and it was getting worse when the black started to skip and then stopped altogether. Now to why I'm writing this. I called Epson and found out they have a 1 year guarantee on the printer and since my year would be up next week I asked what I should do. The guy took my information and said he would send me another printer
within 5-7 days. It arrived in 4 days and I was happy. But when I was talking to him I asked what I should do with the old printer, figuring he would say send it back but he said sstick it in a recycle bin. He never asked for a credit card number just my address and I said thank you. I opened the box to new C88+ printer but it had a
invoice in a sealed pouch. In very tiny letters it said send the old printer back within 7 days or my credit card would be charged. Now I don't know what to do. Should I just ignore the fine print or wait and see what happens or ship the old printer back even though the guy said just drop it in a recycle bin. I'm confused.

[Smokey]

If there is full shipping information and a return label for hte old one, send the old one back. If not, call up Epson again and speak to someone else, explain the situation and see what they say. You don't want to be caught in a bad situation in the end so i'd make sure you cover yourself.

[casey]

There was no return label only the fine print about returnswithin 7 days.

[Guest117]

I'd definately call again and get names. They will throw the printer away anyway. The money is in the ink, not the printer.:cool:

[Smokey]

As Nick said, call up Epson to confirm it.

[mylanta]

Larry,
I agree to call but if they don't have your credit card #, what will they charge to? Probably just sent normal paperwork with C88, without thinking or having the warehouse guy know they were doing anything different. Don't get crazy over it.

[Guest117]

....what will they charge to?
You know how that goes. They send you a statement of charges. You deny or ignore them. They send a couple more. You do same. They then turn it over to collections where it goes on your credit report for 7 years. Then collections hound you for a year. All this for the goof of one person.

Of course you are most likely right, Rich, but my brain is wired kinda weird.
And it is based on previous experiences. We all draw on our own resources.:)

P.S. Casey, call them.:argue:

[casey]

Just to let everyone know I just got off the phone with Epson support and verified that I don't have to send the
old printer back and they won't charge me. This guy verified that I should just give it to a recycle place and that would be it,,I guess I just have to wait and see...

[Poconos]

How many times do you get a message saying 'this call may be recorded...blah...blah" when you call a company? Do the same thing for your own quality control or whatever. Many ways to do this. Most answering machines have a record capability and put out the periodic tone. You can also tell the other party the conversation is being recorded. Or, if you're inclined to build a circuit you can make a pretty simple phone patch for a computer MIC input by tapping off the earpiece of a standard desk phone and use an isolation transformer scarfed from an old modem card. The incoming and outgoing audio levels are pretty well balanced at the earpiece. Only once in the last year did I get into a heated issue with a pool supply company and I told the guy I was recording the conversation up front. Outcome was fair with no hassle.
Al

[Seth]

Good advice Poconos.

It's just pretty sad that a consumer has to resort to such.

All call centers will have a reference number for the call. Ask for it as well as the employee number.